FAQs
Retail & Ecommerce
Higher Harvest is honored to offer online and phone ordering for in-store pick-up, curb side pick-up, local delivery and domestic shipping. Our product catalog currently includes inventory physically stocked in our retail store as well as items which may drop ship from our distributors. If there’s something you’d like to order but don’t see it listed, reach out and we can quickly help source it. We give all online customers the same personal attention that our retail customers receive. Additionally, our support team is here each step of your grow experience day and night. We want to grow lifelong relationships & trees with each and everyone of our customers.
Locations
Do you have a store and where is it located?
Yes, we have a retail building located at 1717 R T Dunn Dr, Suite E, Bloomington, Illinois, 61701.
Shipping
How is my shipping calculated?
Shipping can be tricky especially when dealing with orders that require pallet shipping, multiple distribution centers, multiple vendors, special orders, vendor backorders, hazmat fees etc. We try our best to calculate a shipping rate at checkout, but our system is not perfect. We ship from our Bloomington location if the products are on hand. Our vendors drop ship from multiple warehouses throughout the country and we will always choose the best shipping option for you. If something does not seem right, don’t hesitate to reach out. We will help determine the most affordable and efficient shipping option for you.
*Please contact us beforehand for any order including grow media. (soil/coco/hydroton/etc)
*Freight restrictions on certain orders please call before completing your order or upon completion of your purchase.
Orders
How long will it take to receive my order?
Higher Harvest ships all orders discretely in plain packages. Most orders are shipped within 24-48 hours of receipt from our Bloomington shop. Special orders typically take 1 week to ship out and backorders may take longer typically up to two - four weeks. Please note that all warehouses are closed on the weekends so orders will be processed on Monday morning. Our support team will notify you of any changes and provide tracking as soon as they receive it.
Can I “Will Call” my products?
Certain vendors allow end users to Will Call at a regional distribution center on a case by case basis. Due to security reasons, they do not always allow customers in their warehouse so please contact our support team for approval.
After I submitted my order, when is the latest that I can still cancel my order?
We can encourage you to double and triple check your order to avoid restocking fees. Orders cannot be cancelled without incurring a restocking fee after they have shipped out. This time window can be anywhere from 6-8 hours after placing your order.
What if I find items are missing in my shipment?
Be sure to match your packing slip to the items that you have received in that shipment. Many times your orders will ship from multiple distribution centers, and you may not receive your items all at once. If the packing slip does not match the items, please contact support immediately.
Tracking
Why is my tracking link not working?
Sometimes the tracking takes 12-24 hours to fully update once the shipper has processed your order. If you feel the tracking information is still not updating or seems incorrect, please let us know and we will investigate further.
How can I track my shipment?
Tracking information is sent to the email listed on your account. Please be sure your account has your current email address. Also, you can login and opt into text messaging for order communication if you prefer tracking to be sent via text.
Taxes
Can I order tax exempt as a business owner?
We accept valid wholesale and resale licenses from your State’s Department of Revenue. Once your Higher Harvest account is created, please upload your wholesale or resale license in the My Account section of the Higher Harvest website. Our support team will contact you once your license has been verified. Please note Articles of Incorporation, EIN, Business Licenses, or Sales Tax Licenses are not valid for voiding tax on transactions. Tax is applicable to your shipping address not your billing address or company headquarters.
Commercial Accounts
Do you offer discounts if I buy in bulk?
Yes, some items are discounted the more you buy. For commercial orders we will put you in touch with a dedicated account manager. Call Matt at 309-336-9481
Payments
What methods of payments do you accept?
We accept all major credit cards including American Express, PayPal, Venmo & Cash, Sezzle & crypto currency!
If I have support questions, is there someone I can talk to?
Yes! We have a top-shelf support team who can answer your questions Monday - Sunday! Sales Support: 309-524-6098, Grower Support: 309-336-9481 or email info@higherharvest.com
Returns
Higher Harvest is committed to your satisfaction and wants you to feel confident about your purchase. If you change your mind about a product for any reason, we will gladly accept returns made within 30 days of receipt for new-in-box items. Any damage incurred during shipment must be reported within 7 days of receipt. Higher Harvest will pay the return shipping costs for returns of damaged items and replace them at our cost. For returns made at the customer’s discretion, initial shipping costs incurred by sending the items to you are non-refundable, and we kindly ask the customer to pay return shipping. All returns must be repackaged in a box; returns made in retail packaging will not be accepted.
How can I cancel my order, and do we charge restocking fees?
To cancel an order please call 309-524-6098 or email info@higherharvest.com. We recommend contacting us the sooner the better ideally in 5 hours or less. Once the order is placed our vendors typically charge a 25-35% restocking fee but we do everything in our power to get the fee waived. .
If I receive a refund, how long will it take to show in my account?
Credit card refunds usually take 3-5 business days. Please contact your bank or credit card company for more information as each institution is different.
What if my order is partially damaged during delivery?
If there is noticeable damage to a pallet shipment, please mark the damage on the bill of lading with the driver and accept the shipment. Do not refuse it. Please let us know immediately exactly which items are damaged, as a claim must be reported within 24-48 hours of receipt. Take pictures and document to the best of your ability.