Higher Harvest makes returns easy as possible. All product returns require an RMA (Return Merchandise Authorization) number before a refund or exchange will be issued. We will contact you within 24 hours* to issue an RMA number as applicable.
How can I cancel my order, and do we charge restocking fees?
To cancel an order please call 309-524-6175 or email firstname.lastname@example.org. We recommend contacting us the sooner the better ideally in 5 hours or less. Once the order is placed our vendors typically charge a 25-35% restocking fee. We do not charge a restocking fee when items are sold direct from our shop.
If I receive a refund, how long will it take to show in my account?
Credit card refunds usually take 3-5 business days. Please contact your bank or credit card company for more information as each institution is different.
What if my order is partially damaged during delivery?
If there is noticeable damage to a pallet shipment, please mark the damage on the bill of lading with the driver and accept the shipment. Do not refuse it. Please let us know immediately exactly which items are damaged, as a claim must be reported within 24-48 hours of receipt. Take pictures and document to the best of your ability.